Your heat pump works hard all year round, keeping your family cool in the summer and warm in the winter. But what happens when it breaks? If you enroll in E.S.P., you can simply make one toll-free call to Columbia Retail Services.

Service seven days a week.
We’ll promptly arrange for service with a pre-qualified independent contractor who knows how to find and fix the problem fast – any day of the week!

Cost Savings.
You’ll rest easy knowing that you’ll avoid unexpected repair costs, because all labor and most parts are covered, and there are never any service call fees for heat pump repair.

Easy billing:
$17.99 / month, or $197.98 / year, conveniently added to your Columbia Gas bill.

Enroll today!

For additional information, see our terms and conditions.

Heat Pump covered parts:
bearings/shafts, belts and pulleys, blower assembly, blower motor, blower pulleys, capacitors, circuit boards, condenser motor/fans, contactor switches, delay timers, fan belt, fan controls, fan relays, fuses (internal), limit controls, motors, operating relays, refrigerant (excluding maintenance re-charges) schrader valves, thermostats (standard), transformers, defrost control, defrost sensors, contactor, delay timers, high-pressure switches, low-pressure switches, fan controls, and service valves.