For Heating and Cooling Systems:

Will my system be covered even if it is old?

There is no age limit on heating or cooling systems.

What if my system is currently broken?

To enroll in E.S.P. for your heating or cooling system, you first need to get your system in working condition, and Columbia Retail Services can make arrangements for that with one of our prequalified repair experts. While you will be responsible for the cost of the initial repair, you may then enroll in E.S.P, and all future repairs will be covered.

How long would it take to fix my system?

You can expect to have your system back FAST - usually within hours.

For Inside Electric Line and Inside Gas Line:

What if my inside lines are currently in need of repair?

E.S.P. does not cover the cost of repairing an existing condition, but you can still enroll in the program. Columbia Retail Services can make arrangements for the repair with one of our repair experts. While you will be responsible for the cost of this initial repair, all future repairs will be covered.

When does coverage begin?

Coverage begins upon receipt of first payment, or 15 days
after enrollment (whichever is later).

As an E.S.P. customer, can I call for service at any time?

If your inside lines need repair, simply call Columbia Retail Services' toll-free number – 24 hours a day seven days a week. One of our representatives will promptly make all of the arrangements for you. It's that easy!

How long would it take to complete the repairs made to inside electric or gas lines?

You can expect to have your repair completed promptly – usually within 24 hours.